Privacy Policy

Empire State Movers ("the Company," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [insert website URL] or use our services in Dubai, United Arab Emirates.

2.1. Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or make a booking.

• Contact us via phone, email, or through our website.

• Subscribe to newsletters or promotional materials.

• Participate in surveys or feedback.

The personal information collected may include:

• Full name

• Contact details (email address, phone number, physical address)

• Payment information (credit/debit card details, bank account information)

• Identification documents (passport or Emirates ID) for verification purposes

2.2. Non-Personal Information

We may collect non-personal information automatically when you visit our website, such as:

• IP address

• Browser type and version

• Pages visited and time spent on our website

• Cookies and similar tracking technologies

We use the collected information for the following purposes:

• Service Delivery: To process bookings, provide moving services, and manage payments.

• Customer Support: To respond to inquiries, complaints, and provide customer care.

• Marketing and Promotions: To send newsletters, promotions, and updates (with your consent).

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

• Website Improvement: To analyze website usage and enhance user experience.

We may disclose your personal information under the following circumstances:

• Service Providers: To third-party vendors who assist in service delivery (e.g., subcontractors, payment processors) under strict confidentiality agreements.

• Legal Requirements: To comply with legal obligations, court orders, or government requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

• Protection of Rights: To protect the rights, property, or safety of the Company, our clients, or others.

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server environments

• Encryption of sensitive data (e.g., payment information)

• Regular security assessments and staff training

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Subject to applicable laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.

• Rectification: Request correction of inaccurate or incomplete information.

• Erasure: Request deletion of your personal information under certain conditions.

• Objection: Object to the processing of your personal information for direct marketing purposes.

• Consent Withdrawal: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in Section 12.

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and for security purposes. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Personal information collected may be stored and processed within the UAE or transferred to other countries that may not have equivalent data protection laws. We ensure that appropriate safeguards are in place to protect your information during such transfers.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us to delete the information.

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@empirestatemovers.com

• Phone: 050 889 3437

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website with an updated revision date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

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Last Updated: 01/01/2024